Client Charter
As a client of NQWLS you can expect:
To be treated fairly with dignity, courtesy and respect and without discrimination
To receive a high quality professional service in a safe and supportive environment
To receive non-judgmental legal advice in plain English
To request an interpreter if necessary
To request to have an appropriate support person with you
To have your personal information kept confidential
To have access to your information
To provide feedback, voice a concern or make a complaint
We ask that you:
Treat staff, volunteers and other clients of the service with courtesy and respect
Arrive on time for your appointment or let us know if you will be late or cannot make it
Provide us with complete and accurate information about yourself and your situation
Understand that the service cannot act for you as your lawyer in your legal matter. Demand for free legal help is high and any assistance the service provides beyond your legal advice appointment is by agreement only and at the discretion of the service.
Make arrangements for the care of your children. Children are welcome at the service however they are not allowed into appointments unless they are infants.
We welcome your feedback, positive and negative, to inform service review and improvements. If you would like to make a complaint about any aspect of NQWLS, please Contact Us.